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Terms & Conditions

SECURITY

We care about you and your private information. Thats why PropTrunk.com is fully secured with the latest SSL technology. When visiting PropTrunk.com, please make sure the lock on your address bar is displayed and the address shows as https://PropTrunk.com 

COOKIES AND PRIVACY

PropTrunk.com uses “Cookies” [unique identifiers that are transferred to your device] to improve the websites performance and/or provide personalized advertisements on other Web sites, and storage of items in your Shopping Cart between visits.

PropTrunk.com respects your privacy and will never share or sell any of the information collected by our website.

SHIPPING POLICY

PLEASE NOTE: We are not responsible for shipping delays caused by the carrier.

Orders are processed Monday through Friday with a cutoff time of 2pm EST. Orders are not processed or shipped on weekends or holidays, or when otherwise noted. Please keep this in mind when ordering. We will notify you if there is an issue with fulfilling your order. There may be delays on certain occasions and are usually posted on promotion details or product pages.

Shipping fees are based on your order’s weight, dimensions, and destination. Shipping times are not guaranteed. We make every effort to get your merchandise to you as soon as possible. Some orders may arrive in separate boxes and this may affect shipping rates and times.

Backdrops may take up to 14 business days to produce unless otherwise noted, plus transit time.
Photo Booth Roll Ups and / or X-Banners may take up to 7 days to produce unless otherwise noted, plus transit time.
Props ship the very next day unless otherwise noted on the product details page or promotion details.

Orders ship via USPS priority mail and usually take 3 – 4 days in transit not counting the date the tracking number is created / sent to you (unless its before 2pm EST) or weekends and holidays. For rush orders, next day air shipping, or if you need your items for a specific event with tight timeframe, please contact customer service prior to ordering via: admin@PropTrunk.com, or for faster service, through our Facebook Business page: https://www.facebook.com/PropTrunkPage

RUSH SERVICE

Contact customer service prior to ordering via: admin@PropTrunk.com, or for faster service, through our Facebook Business page: https://www.facebook.com/PropTrunkPage

Unless otherwise noted all orders ship via USPS priority mail. Oversized items may ship via UPS, DHL or FedEx.

During peak seasons there may be up to a five day delay for shipping and processing as listed above, unless otherwise noted. Please read promotion details carefully.

Overnight shipping charges will apply when necessary. Rush service may be unavailable due to seasonal demand, custom items or special promotions.

RETURN POLICY

All packages must be opened and items verified immediately. Any claim or request must be made within 2 days of receiving your order as per the tracking information provided by the mail service. You may access our return police at: PropTrunk.com/terms-conditions/

Please email our customer service department with any return inquiries at: admin@PropTrunk.com, or for faster service, through our Facebook Business page: https://www.facebook.com/PropTrunkPage

Due to the nature of our products, we can only offer store credit and replacement orders.
NO refunds for returned items.
We will not accept returns for custom or seasonal items.
All returns must be made within 5 days of receiving your merchandise.
Restocking fees may apply.
Shipping costs cannot be refunded.

IMPORTANT NOTE: If you are returning an item, you must clearly, in large print, mark your package with the RMA# (Return Merchandise Authorization Number) you received from us. We will refuse your return if the RMA# is not clearly visible on the package.

GOT A QUESTION?

Please contact our customer service with specific questions about your order at: admin@PropTrunk.com, or for faster service, through our Facebook Business page: https://www.facebook.com/PropTrunkPage
Contact requests are processed 10 am – 6pm EST Monday – Friday not including holidays.

Response Times

We are committed to promptly answering your questions or resolving any issues with your order. Although we usually respond immediately, please allow up to 48 hours for a response. In some instances, your email may be received on our spam folder and automatically deleted. If you do not hear from us in 48 hours, please email us again or contact us via other methods. For a more direct line with us and faster service, contact us through our Facebook Business page: https://www.facebook.com/PropTrunkPage