PRIVACY POLICY & THE USE OF COOKIES

We collect some information about you during the checkout process.

What we collect and store.

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.

What are cookies?

Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser.

They are widely used to ‘remember’ you and your preferences, either for a single visit through a ’session cookie’ or for multiple repeat visits using a ‘persistent cookie’. They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in.

Cookies may be set by the site that you are visiting, known as ‘first-party cookies; or by third parties, such as those who serve content or provide advertising or analytics services on the website, known as ‘third-party cookies’.

Both websites and HTML emails may also contain other tracking technologies such as ‘web beacons’, or ‘pixels’. These are typically small transparent images that provide us with statistics for similar purposes as cookies. They are often used in conjunction with cookies, though they are not stored on your computer in the same way. If you disable cookies, the web beacons may still load, but their functionality will be restricted.

Cookies are used by PropTrunk in a variety of ways.

Cookies depend on specific features that are enabled on a store. The cookies are active when a user interacts with one of these features or to allow admin functions to be performed from within the store’s dashboard.

Details are provided in below, listing various cookies that are set for users of our store.

How are cookies used in our site:

• May collect certain data:
  • per session: we use certain cookies during one session to:
    • Help determine when cart contents/data changes.
    • Follow the recently viewed products
    • To allow you to dismiss store notices
  • 2 days:
    • Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer.
• No personal data is stored within these cookies:
  • 2 days:
    • Stores a randomly-generated anonymous ID. This is only used within the dashboard (/wp-admin) area and is used for usage tracking
  • Per session:
    • Allows dashboard users to dismiss product suggestions.
    • Stores a randomly-generated anonymous ID. This is only used within the dashboard (/wp-admin) area and is used for usage tracking

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them
• If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to limited the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.
• Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

In certain occasions we might have to share certain data with services we use to provide a better user experience or to support our store. This could include, but may not be limited to, analytics, marketing, payment gateways, shipping providers, social media platforms and third party embeds.

We share information with third parties who help us provide our orders and store services to you; for example —

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

We accept payments through Apple Pay and Google Pay. You should access their respective user agreements and cookie policies for more information.

We accept payments via Stripe to process credit card transactions. You should access their user agreements and cookie policies for more information.