FAQS

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Hello@PropTrunk.com

 Shipping from Sunny
Miami Beach, FL, USA

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Delivery Worldwide

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FAQ's. General Information

How long has PropTrunk.com been in business?

PropTrunk.com is going into its 6th year in business! and looking forward to many more.

What items can I get at PropTrunk.com?

Back in 2012, PropTrunk.com began selling props to photo booth businesses all across the world. We have since expanded our product line to include backdrops, backdrops stands, promotional & expo displays, photography accessories like envelopes and frames, table covers and more. We’ll even get hard to find items! Just contact us with details.

Do you match pricing from other vendors?

Match a price, you ask? We’ll Beat Their Price! Drop us a line with information of what  you are looking to purchase together with our competitors advertised price. We will do all in our power to offer you a better price for the same or comparable item.

How can I contact PropTrunk.com?

As an online e-commerce website, we prefer online communications. This also allows us to have a record of inquiries. And, to make sure we are always accesible, we have set up various channels you may use to contact our team. The fastest way to get support is via our online chat widget found on the bottom right corner of our website. You can also use the contact form below or connect with us via our facebook page [ here ].

Which forms of payments do you accept?

We accept all major credit cards & PayPal payments through our website. PayPal is our exclusive payment processor. You may finalize your order with a credit card if you do not have a paypal account, or, alternatively, you may log in to your PayPal account when prompted and pay with your PayPal funds.

How long does it take to receive my order?

We sell various products with various shipping requirements.

Props are normally in stock and shipped the same or next business day. On occasions, specially during BIG promotions, we may publish an item that is currently out of stock or in back-order so that clients can take advantage of the promotion. If this is the case, you will find a note on the items detail page or on the promotions T&C. It is very important to note if an item is in backorder status. This means that the item is currently in production. To keep our prices as low as possible, your order containing backorder status will ship when all items are ready. You may however contact us if you require your order to be shipped in separate packages. A fee may apply.

Backdrops, on the other hand, are made to order. We require up to 10 business days for processing and creating these custom items. We can sometimes offer expedited services on backdrops for a modest fee. Just send us a line and we will gladly accommodate your request if at all possible.

Please visit our [ Shipping & Returns ] page for more information.

Where can I find the tracking number for my order?

Your order will be updated automatically when a tracking number is generated. At this point, you will receive an email message with your tracking number. Please check your spam folder as these messages can sometimes end up there. Its a good idea to add our email address to your safe senders list to avoid missing important emails.

The tracking number can also be found within your PropTrunk.com account. Just log in and look for your order number. You can always contact us if you cant find it.

Do you ship to Worldwide?

PropTrunk.com ships to the USA and all other countries worldwide. Just select your country and enter your address during check out for a shipping amount. Please verify your address if you do not receive a shipping quote automatically. You can always contact us for a shipping quote.

Which shipping service does PropTrunk.com use?

We’ve always liked supporting the United States Postal Service and their hard working mail personnel. Most orders are shipped via their Priority Mail shipping service. Some orders weighing under one pound may ship via the USPS First Class Mail service. Larger items, like backdrops stands, may ship via UPS, FedEx or DHL.

Do you offer expedited shipping?

Yes we do! for most items. If you require expedited shipping, please contact us prior to placing your order. We will calculate the shipping amount on a case by case basis to meet your shipping requirements. You can find more information about shipping on our [ Shipping & Returns ] page.

Do you accept returns or provide refunds?

For information regarding returns and refunds, please visit our [ Shipping & Returns ] page.

How are you doing today?

Why, very well, thank you for asking! Here at PropTrunk.com, we all hope you are doing fantastic!

I haven't received my item. What can I do?

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Ad a dui a lacinia nec nec non volutpat?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Dui nisi in cum augue adipiscing nibh taciti mollis condimentum risus?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Tellus ridiculus non tempus laoreet nec diam eleifend id ullamcorper?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Tellus ridiculus non tempus laoreet nec diam eleifend id ullamcorper?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Ad a dui a lacinia nec nec non volutpat?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Dui nisi in cum augue adipiscing nibh taciti mollis condimentum risus?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Ipsum ac erat cursus rutrum parturient a a nostra?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

I haven't received my item. What can I do?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Ad a dui a lacinia nec nec non volutpat?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

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11800 PLUS! ORDERS SHIPPED
4900 PLUS! HAPPY CUSTOMERS
6 PLUS! YEARS IN BUSINESS
1000 PLUS! EVENTS WITH OUR PRODUCTS