SHIPPING POLICY

Orders are processed Monday through Friday with a cutoff time of 2pm EST. Orders are not processed or shipped on weekends or holidays. Please keep this in mind when ordering. We will notify you if there is an issue with fulfilling your order. There may be delays on certain occasions and are usually posted on promotion details or product pages.

Shipping fees are based on your order’s weight, dimensions, and destination. Shipping times are not guaranteed. We make every effort to get your merchandise to you as soon as possible. Some orders may arrive in separate boxes and this may affect shipping rates and times.

Backdrops may take up to 14 business days to produce unless otherwise noted, plus transit time.
Photo Booth Roll Ups and / or X-Banners may take up to 5 days to produce unless otherwise noted, plus transit time.
Props ship the very next day unless otherwise noted on the product details page or promotion details.

Orders ship via USPS priority mail and usually take 3 days in transit not counting the date the tracking number is created / sent to you (unless its before 2pm EST) or weekends and holidays.  For rush orders,  next day air shipping, or if you need your items for a specific event with tight timeframe, please contact customer service prior to ordering via: admin@PropTrunk.com

SHIPPING RATES

Shipping is free on PROP orders over $200.00 after discounts and credits. This applies ONLY ON PVC PROPS and excludes any item on sale (promotions), international destinations, oversized items (including oversized props), backdrops, stands, roll-ups, table covers, etc. If your order qualifies and the cart still shows a shipping fee, please proceed with your order and contact us immediately after for a shipping fee refund (on pvc props only).

Shipping rates are via USPS Retail Priority. A 7×7 backdrop typically ships for around $15 within the USA. Some oversized items or ‘ship freight’ may incur additional shipping charges.

International orders may be subject to extra shipping charges due to size and weight of packages and its destination, and is calculated automatically during the checkout process.

RUSH SERVICE

Please email our customer service department prior to ordering: admin@PropTrunk.com

Unless otherwise noted all orders ship via USPS priority mail. Oversized items may ship via UPS, DHL or FedEx.

During peak seasons there may be up to a five day delay for shipping and processing as listed above, unless otherwise noted. Please read promotion details carefully.

Overnight shipping charges will apply when necessary. Rush service may be unavailable due to seasonal demand, custom items or special promotions.

RETURN POLICY

Please email our customer service department with any return inquiries at: admin@PropTrunk.com

Due to the nature of our products, we can only offer store credit and replacement orders.
NO refunds for returned items.
We will not accept returns for custom items or seasonal items.
All returns must be made within 5 days of receiving your merchandise.
Restocking fees may apply.
Shipping costs cannot be refunded.

IMPORTANT NOTE: If you are returning an item, you must clearly, in large print, mark your package with the RMA# (Return Merchandise Authorization Number) you received from us. We will refuse your return if the RMA# is not clearly visible on the package.

GOT A QUESTION?

Please contact our customer service with specific questions about your order at: admin@PropTrunk.com
Contact requests are processed  10 am – 6pm EST Monday – Friday not including holidays.

Response Times

We are committed to promptly answering your questions or resolving any issues with your order. Although we usually respond immediately, please allow up to 48 hours for a response. In some instances, your email may be received on our spam folder and automatically deleted. If you do not hear from us in 48 hours, please email us again or contact us via other methods. For a more direct line with us, please join our Facebook group: The Photo Booth HookUp